What can I return?
You may return any broken or otherwise truly unsatisfactory items within 30 days of delivery for a full refund. During the holidays, items shipped between November 30th and December 31st can be returned until January 31st. Please consider that due to the handmade nature of our products, variations in color, texture and design may occur and all dimensions are approximate.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Replacements and exchanges?
Yes, you can replace and/or exchange orders by calling Allison at 512-956-1516 or emailing firstname.lastname@example.org. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or whatever you desire.
What else should I know?
- Orders are shipped via USPS Priority Mail or UPS Ground depending on weight from Austin, TX unless noted otherwise. Web site prices include shipping fees; however, these charges are calculated automatically by the shopping cart. Most items are kept in stock and shipped within two business days of your order, and most areas of the U.S. are serviced within four business days of the ship date. We will inform you of your options via email if an item you have requested is no longer available or is on backorder. TexMex Fun Stuff (TMFS) is not financially responsible for shipping delays beyond any standard shipping times quoted herein.
- Canadian orders delivery times will vary due to customs and Canada Post and we add $10 USD to cover those fees. Alaskan, Hawaiian, Puerto Rican and APO/FPO orders usually arrive 1-2 days later than the 48 contiguous states because you guys are so freakin’ far away. We don’t blame you for living there though – GREAT VACATION SPOTS or WE REALLY NEED YOU-Thanks and Gracias!!!!
- Standard shipping fees cover service to your curbside or driveway only. Standard shipping does not include delivery inside your home or building, delivery before or after regular working hours, or delivery on weekends or holidays.
- We use extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged (e.g., dented, torn, crushed, etc.), please note this on the driver’s delivery slip at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left, please save all packaging materials and contact us immediately (maximum 7 days from the date of delivery). In the case of noted damage, TMFS will file all necessary claims with UPS and send replacements to you at no cost. In the case of damage that has not been noted, the customer will be asked to provide photos to document the damage, and can then accept a discount based upon the extent of the damage, or exchange the damaged item for the same item or one of equal value. Any additional shipping charges for merchandise exchange are the customer’s responsibility, however, and return shipping fees may be higher than outbound shipping fees.
- PRIVACY – we like it, we get it, we swear to whatever God or Universe that we will protect yours as if it were our own. Hand on heart.